Frequently Asked Questions

Buyer Auction and Sale FAQs

What are the holding fees on Curb-Side?

Buyers pay a 5% holding fee to Curb-Side in addition to the final purchase price paid to the seller. 

How do I register to buy/bid?

Once you find a stuff you wish to bid on, click “Place Bid” on the stuff’s listing. You’ll be prompted to register an account before you can bid, including entering your credit card information. 

How do I buy/place a bid?

We make buying/bidding easy! Just click the “Place Bid” or "Buyout" button on a item’s listing. For auctions, enter a bid amount higher than the previous bid. In the final minutes Curb-Side's auctions extend by two minutes with each new bid. When possible, we recommend bidding prior to the 30 second countdown to ensure your bid is processed correctly. After you’ve submitted your bid, we place a hold on your credit card for 5% of your bid amount for the duration of the auction. If you end up as the winning bidder your card will be charged this buyer’s fee.

What currency does Curb-Side use?

Well, we’re Canadian, eh! All bids on Curb-Side are proudly presented in Canadian Dollars (CAD).

Can I buy/bid if I live outside of Canada?

Of course you can. We welcome bidders and buyers from all over the world, but please be prepared to bid in Canadian Dollars and to arrange the purchase of your stuff with the seller in a timely fashion. Failure to do so will result in your ban from Curb-Side.

Can I inspect a stuff in person?

Curb-Side sellers are encouraged to facilitate showings if possible – but it is not mandatory. Use the Questions & Comments below each listing description to see if there is a convenient time to inspect the item.

How do I contact a seller privately?

To contact a seller privately, simply select the PRIVATE setting in the Questions and Comments below the listing description and you’ll be able to send the seller a private message that won’t appear on the auction itself.

Does Curb-Side provide proxy bidding?

No. All bidding requires bidders to actively input each individual bid. We feels this creates a more spirited auction for our community of enthusiasts.

Why do you place a hold on my credit card when I bid?

Curb-Side places a hold on your credit card so that should you end up the winning bidder we can process the holding fee seamlessly. The hold is for 5% of your bid amount. If you outbid, the hold is released from your credit card at the conclusion of the auction.

Can I find out the reserve price of the stuff I want to buy?

Reserve prices are not made public and we politely ask that buyers do not ask our sellers about reserve pricing during the auction. 

What if the reserve isn’t met?

If you are the high bidder on a stuff where the reserve is not met, Curb-Side will negotiate with the seller and the buyer in an attempt to facilitate a sale price that works for both. If we reach an amicable sale price, Curb-Side will put the buyer and seller in contact after collecting our buyer’s fee.

Once the auction is over, how do I complete the sale?

Congrats! Check your email! Curb-Side provides the buyer and seller with each other’s contact information – phone and email. The two parties can complete the transaction at their convenience – including payment.

How do I pay for a item that I won?

We leave that to the discretion of buyer and seller. We do discourage any payments prior to meeting.

What will Curb-Side's seller fee look like on my credit card statement?

Pre-authorization: GOOGLE *TEMPORARY HOLD G.CO/HELPPAY# NS

Payment: CURB-SIDE +17785491699 BC

I’m in a different Province or part of the world. How do I get the item?

All items offered on Curb-Side are being sold in their current location. Transportation, shipping, and logistics are the sole responsibility of the buyer.

What if I decide not to purchase a item that I won?

All bids on Curb-Side are binding. When you place a bid for any item, you are agreeing to purchase the item as-is and where-is. Do your research prior to bidding. This should include any desired inspections and arranging personal finances to accommodate purchase. We do not accommodate post-auction pre-purchase inspections to decide if you want the stuff. Failure to follow through with the purchase is cause to be permanently banned from Curb-Side, and your buyer’s fee will NOT be refunded. 

Are there rules to follow in the questions and comments section?

Curb-Side is intended to be a friendly, enjoyable and useful experience. If you spot a comment that you feel is violating the general terms and conditions of Curb-Side please let us know by contacting us and we may moderate accordingly. A partial list of things that are violate our policies include: Foul language; personal attacks; spamming; asking the seller about their reserve; plugging your personal business, website, social media handles, etc.; sidetracking the conversation about other items or topics unrelated to the item being offered; linking to inappropriate videos/webpages/content/item for sale ads.


Seller Sale and Auction FAQs

How much does Curb-Side charge to list stuff?

It is totally free to sell your stuff on Curb-Side. Just send a listing inquiry to hello@curb-side.ca to see if your stuff meets our criteria. 

How do I submit my stuff for sale on Curb-Side?

Go to the “Submit a item” button on our homepage. It only takes a minute. If your stuff meets Curb-Side’s criteria, we’ll let you know the next steps.

What information do I need to provide in order to sell my stuff?

We don’t want to waste anyone’s time, so we start with just the basics: year, make, model and a few other details. If your stuff meets our criteria, we’ll then ask about item history, notable features, and other information that will help us write a custom listing.

Who writes the listing description for my stuff?

At Curb-Side, we hope to present your item like the valuable collector’s item that it is. Our team will write a professional listing at no charge. You’ll receive up to two proofs to make sure we get the details right.

Can I schedule when my stuff’s auction goes live?

Curb-Side allows our sellers to provide a general timeline for when your auction goes live. We do our best to make sure that you, as the seller, can participate in the auction to ensure the best possible result.

How long do auctions last?

All Curb-Side auctions last for 3-14 days. As with a traditional auction, each bid extends the auction incrementally. At Curb-Side, we add one minute with each new bid to ensure bidders do not miss their opportunity and eliminate sniping. When possible, we recommend bidding prior to the 30 second countdown to ensure your bid is processed correctly.

How does the buyer contact me and arrange payment?

Congrats! Your auction was a success. Now, Curb-Side provides the buyer and seller with each other’s contact information – phone and email. The two parties can complete the transaction at their convenience.

What is a reserve price?

A reserve price is the minimum amount that a seller will accept as the winning bid. It protects the sellers from a bidder who offers a price lower than what the owner will accept from winning the auction. All items being sold on Curb-Side have a reserve unless stated otherwise.

Can I put a reserve price on my auction?

Yes! Curb-Side offers sellers two options: reserve or no reserve auctions. A reserve price is the minimum amount that a seller will accept as the winning bid. A no reserve auction has no minimum price, meaning the stuff will sell for the amount of the high bid. 

Should you prefer a reserve auction, we will ask you to suggest a reserve price for our consideration. We may recommend a different price based on our market research. 

Should my reserve price be kept a secret?

Your reserve price should always be kept private to ensure you receive the most value for your item. We know it’s tempting, but do not reveal your reserve price in the public comments or Q&A sections. This often slows the bidding down.

What if my reserve isn’t met?

When a reserve is not met, Curb-Side will try to negotiate a price between the highest bidder and the seller. Should we reach an agreement, we’ll then put the seller and buyer in contact.

Can I try to make a deal outside of the auction?

We insist on keeping our listings exclusive to Curb-Side leading up-to and during the auction. We encourage sellers to promote the auction to their networks of fellow enthusiasts, but do not talk about price – even in private messaging. Should Curb-Side find out that a seller is trying to sell their item elsewhere, we reserve the right to pull the auction and ban the seller from using Curb-Side’s services.

I’m having seller’s remorse. My stuff sold, but I don’t want to follow through with the sale. Now what?

All sellers must follow through with the sale of their stuff, per your contract with Curb-Side. Failure to follow through with the sale without a clearly justifiable reason is cause to be permanently banned from Curb-Side.

What happens if the buyer bails on their purchase?

In the rare event that a buyer does not follow through on their purchase, we’ll immediately work with the next-highest bidder in an attempt to facilitate the sale of your item at a price that works for you. In the event that we can’t facilitate a sale, we usually offer to re-list your stuff. If we still can’t sell your item, we will split the buyer’s fee we collected with you 50/50.